Privacy Policy
Last Updated: November 2025
Welcome to Narwal (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
We collect information to provide better products and services. This may include:
A. Personal Information
- Name, shipping/billing address
- Email address, phone number
- Payment details (processed securely via Stripe or other payment gateways)
B. Automatically Collected Data
- Device information (browser type, IP address, operating system)
- Usage data (pages visited, time spent, referring URLs)
- Cookies and similar technologies
C. Optional Information
If you choose to subscribe to our newsletter or join promotions, we may collect additional details such as preferences or feedback.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order updates, tracking info, and promotional offers (if subscribed)
- Improve our website, products, and marketing
- Detect and prevent fraud or misuse
We only collect and use data necessary to serve you efficiently and securely.
3. Sharing Your Information
We never sell your personal data.
We may share limited data only with:
- Service providers: payment processors, shipping carriers, marketing partners
- Analytics tools: such as Google Analytics or Meta Ads Manager
- Legal authorities: when required by law
All partners comply with strict data protection standards.
4. Cookies
Cookies help us improve your shopping experience by remembering preferences and tracking performance.
You may disable cookies through your browser settings, though some parts of the site may not function properly without them.
5. Data Retention
We retain your data only as long as necessary to fulfill orders, meet legal obligations, or improve services.
You may request data deletion anytime by contacting us.
6. Your Rights
Depending on your region, you may have the right to:
- Access, correct, or delete your data
- Opt-out of marketing communications
- Request a copy of your data (data portability)
- Withdraw consent at any time
To exercise these rights, email us at support@narwal.com.
7. Data Security
We use SSL encryption, secure payment gateways, and limited employee access to protect your information.
While no system is 100% secure, we continuously review and improve our protection measures.
8. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices — please review their policies separately.
9. Children’s Privacy
Our site and services are not directed toward children under 13.
We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or regulations.
Updates will be posted on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us: