Terms Of Service
Terms of Service
Last Updated: November 2025
Welcome to Narwal (“we”, “us”, “our”). By accessing or purchasing from www.narwal.com (the “Site”), you agree to these Terms of Service (“Terms”). Please read them carefully before using our website or placing an order.
If you do not agree with these Terms, please do not use our Site.
1. Overview
Narwal provides home cleaning products, including smart robot vacuums and mops. By using our Site, you acknowledge that you are at least 18 years old (or have parental consent) and have the legal authority to enter into this agreement.
2. Use of the Site
You agree not to use our Site for any unlawful purpose or in a way that may harm Narwal or its customers, including:
- Uploading viruses or malicious code
- Attempting to gain unauthorized access to our systems
- Using automated scripts to collect data or interact with the Site
- Impersonating any other person or entity
We reserve the right to refuse service or cancel orders if we suspect misuse or fraud.
3. Product Information & Availability
We make every effort to display accurate product information, descriptions, and prices. However, errors may occur.
We reserve the right to:
- Correct inaccuracies or update information at any time
- Limit or cancel quantities per customer, per household, or per order
- Discontinue products without prior notice
4. Orders & Payment
When you place an order, you agree to provide current, complete, and accurate information for all purchases.
By submitting payment information, you authorize us (and our payment processors) to charge the total order amount, including taxes and shipping fees.
We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, or inventory shortages.
5. Shipping & Delivery
We aim to process and ship all orders promptly.
Delivery times may vary based on destination and carrier delays. Once your order is shipped, we are not responsible for carrier issues or customs delays.
If your package arrives damaged or is lost in transit, contact our support team at support@narwal.com for assistance.
6. Returns & Refunds
We offer returns or exchanges within 30 days of delivery on eligible items.
Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds are processed to the original payment method once the return is received and inspected.
For full details, please review our Return Policy page.
7. Pricing & Promotions
Prices are subject to change without notice.
We may offer limited-time promotions or flash sales — once expired, the original price applies.
Promotions cannot be combined unless explicitly stated.
8. Intellectual Property
All content on this Site — including logos, product names, text, images, videos, and designs — is the property of Narwal or its licensors.
You may not copy, reproduce, distribute, or exploit any portion of this Site without prior written consent.
9. Third-Party Tools & Links
We may use third-party services (e.g., payment gateways, analytics tools, shipping partners) to provide our services.
We are not responsible for the content, functionality, or privacy practices of third-party websites.
Your interactions with third parties are solely between you and them.
10. Limitation of Liability
To the maximum extent permitted by law, Narwal and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased.
Our total liability for any claim related to your use of our products or website shall not exceed the amount you paid for the specific product in question.
11. Warranties & Disclaimers
All products are provided “as is” and “as available.”
We make no guarantees that our Site or services will be uninterrupted, error-free, or completely secure.
Product performance may vary depending on usage conditions.
12. Indemnification
You agree to indemnify and hold harmless Narwal, its affiliates, and employees from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Site.
13. Termination
We may suspend or terminate your access to our Site at any time, without notice, if you breach these Terms or engage in fraudulent activity.
Termination will not affect obligations incurred prior to termination (e.g., outstanding payments).
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States (or your local jurisdiction, if applicable).
Any disputes will be resolved in the appropriate courts of jurisdiction where Narwal operates.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting on this page. Your continued use of the Site constitutes acceptance of the revised Terms.
16. Contact Information
For any questions about these Terms of Service, please contact us: