Shipping Policy

Last Updated: November 2025

We’re thrilled that so many people are discovering Narwal, and we’re working hard to get every order delivered as quickly as possible.

Due to higher-than-expected demand, standard delivery currently takes between 7–10 business days depending on your location.

1. Processing Time

All orders are processed within 24–48 hours (Monday to Friday).
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

2. Delivery Timeframes

• Standard Shipping: 7–10 business days
• Express Shipping: 3–5 business days (recommended if you’d like your order sooner)

Delivery times may vary based on your region, local courier delays, or customs clearance.

3. Order Tracking

Once your order is dispatched, you’ll receive an email with your tracking number and live status link.
If you haven’t received your tracking email after 3 business days, please check your spam folder or contact us at support@narwal.com.

4. Shipping Rates

Shipping rates are calculated at checkout and depend on the destination and delivery method selected.
Express shipping is available for an additional fee.

5. Address Accuracy

Please ensure your shipping details are correct when placing your order.
We cannot be held responsible for lost packages due to incorrect addresses.

6. Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged — contact us immediately.
We’ll resolve the issue or send a replacement at no cost if it’s our fault.

7. Contact Us

If you have any shipping-related questions, please reach out to our support team at:

📧 support@narwal.com
🌐 www.narrwal.com

We appreciate your patience and understanding — every Narwal product is worth the short wait.
✨ Your cleaner, smarter home is on its way!